We know the #1 reason people hesitate to buy intimate products is privacy. AvidlovePlay guarantees the following on every order:

Packaging

• Plain unbranded cardboard box or padded mailer — no product name, no logos, no suggestive artwork.
• Sender line shows a neutral descriptor such as "AVL Retail LLC" or "Personal Wellness Dept." — never "AvidlovePlay" or "sex toys".
• Inner items wrapped in opaque tissue; packing slip shows only order # and generic description, never explicit SKU names.

Billing

• Credit card / PayPal statement appears as "AVL-RETAIL" or "AVL LLC" — never the full store name.
• We never send postal mail, catalogs, or follow-up promotional physical mail tied to your order.

Data privacy

• Email communications use the same neutral sender identity; unsubscribe in one click.
• See our Privacy Policy and California Privacy Choices.

Hygiene & returns note

For intimate health reasons, sealed products can be returned only if unopened and under the tamper-evident seal; opened items are eligible for refund/replacement only for manufacturing defects within 30 days. See Returns & Refunds.

Questions? service@avidloveplay.com — real humans, Mon–Fri.

Free Shipping on order $59+
Inventory from different warehouses needs to be split into multiple packages for delivery.
More information, please visit Shipping Policy.

Free & Easy Returns within 30 days
Items must be unused, in the same condition as received, and in the original packaging.
You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
The following items cannot be returned, refunded or exchanged : ① Items On Clearance, ②Gift Card, ③Flash Sale Items.
More information, please visit Refund Policy.

Last updated: August 14, 2026

At AvidlovePlay, we stand behind every product we sell. We believe that intimacy and pleasure are deeply personal experiences, and we want you to explore with confidence. That's why we offer a 30-Day Satisfaction Guarantee on every purchase.

What Does This Guarantee Cover?

If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund or store credit.

We honor this guarantee under the following conditions:

• Unopened & Unused Products: Items must be returned in their original packaging, unopened, unused, and with all tamper-evident seals intact.
• Manufacturing Defects: If your product arrives defective or malfunctions within 30 days, we will issue a replacement or full refund, regardless of whether it has been opened.
• Change of Mind: Changed your mind? No problem. You can return the unopened item for a full refund, minus any original shipping fees.

What Is Not Covered?

For health and safety reasons, we cannot accept returns on:

• Opened or used products (unless defective).
• Products with broken hygiene seals that have been opened.
• Intimate accessories such as lubricants, cleaning products, or consumables, once opened.
• Items damaged through misuse, neglect, or improper care.

Note: If the product is defective, please contact us immediately — the 30-day window starts from delivery, and we will resolve it promptly.

How to Request a Return

Returning an item is easy. Follow these three simple steps:

1. Contact Us: Email our support team at service@avidloveplay.com with your order number and reason for return.
2. Receive Instructions: We will send you a return authorization and the address for your return.
3. Ship It Back: Pack the item securely (in discreet packaging) and ship it to us. We recommend using a trackable shipping method.

Once we receive and inspect the returned item, we will process your refund or credit within 3–5 business days. You will receive a confirmation email when the return is complete.

Refund Options

We offer two refund choices:

• Full Refund – Refunded to your original payment method.
• Store Credit – Receive an AvidlovePlay gift card for the full value, plus an extra 10% bonus toward your next purchase.

Return Shipping Costs

• Defective or Incorrect Items: We will cover the return shipping cost.
• Change of Mind / Non-Defective Returns: The customer is responsible for return shipping costs. Original shipping fees are non-refundable.

Frequently Asked Questions

What if my product stops working after 30 days?

If your item fails due to a manufacturing defect after 30 days, it may still be covered under our Warranty Policy. Please visit our Warranty page for details.

How quickly will I receive my refund?

Returns are processed within 3–5 business days after we receive your package. Depending on your bank, it may take an additional 3–5 business days for the credit to appear on your statement.

Can I exchange my item instead of returning it?

Yes! If you would like a different product, we can process an exchange. Contact our support team and we will guide you through the process.

What if I received my order as a gift?

If your order was a gift, we can issue store credit to the recipient. Please provide the original order number and we'll take care of the rest.

Our Promise to You

We want you to feel 100% confident when shopping at AvidlovePlay. Your satisfaction is not just a policy — it is our commitment to you. Every product we sell goes through quality checks, and our customer care team is here to help with any concern, large or small.

Have questions? We're here to help. Reach out to us at service@avidloveplay.com — we respond within 24 hours.

Quick Summary:

AvidlovePlay LLC · Customer Care Team · We're here to make it right.

Last Updated: May 2026

At AvidLovePlay, we prioritize customer satisfaction, hygiene safety, and discreet service. Due to the intimate nature of our products, all returns and refunds are subject to strict hygiene standards.

1. 30-DAY LIMITED RETURN WINDOW

We offer a 30-day return window for eligible items starting from the date of delivery.

To qualify for a return, items must:

• Be unused, unworn, and unwashed
• Be in original packaging with all tags and accessories
• Be in resellable condition
• Be returned within 30 days of delivery

Items that do not meet these conditions may be rejected for hygiene reasons.

2. NON-RETURNABLE ITEMS (HYGIENE PROTECTION POLICY)

For health, safety, and hygiene reasons, the following items are non-returnable unless defective:

• Opened or used intimate wellness products
• Items with broken or removed hygiene seals
• Panties, lingerie bottoms, or similar intimate apparel after unpacking
• Clearance / Flash Sale / Final Sale items
• Products damaged due to misuse or improper handling
• Items missing original packaging or accessories

This policy ensures every customer receives brand-new, safe, and hygienic products.

3. DAMAGED, DEFECTIVE, OR WRONG ITEMS

If you receive an incorrect, damaged, or defective item, please contact us within 7 days of delivery.

📧 Email: service@avidloveplay.com

Please include:

• Order number
• Description of the issue
• Clear photo or video evidence

Once confirmed, we will offer one of the following resolutions:

• Free replacement
• Full refund
• Partial refund (if applicable)
• Store credit (if applicable)

📌 If the issue is confirmed as our responsibility, we will cover return shipping costs.

4. RETURN SHIPPING COSTS

Customer Responsibility

If returning an item for reasons such as:

• Change of mind
• Incorrect size selection
• Unwanted item
• Personal preference

The customer is responsible for return shipping costs.

Our Responsibility

We will cover return shipping if the return is due to:

• Defective product
• Wrong item shipped
• Shipping damage caused by us

Original shipping fees are non-refundable unless the return is due to our error.

5. RETURN AUTHORIZATION (RA REQUIRED)

All returns require prior approval and a Return Authorization (RA) number.

To initiate a return:

1. Contact us at service@avidloveplay.com
2. Wait for return approval and instructions
3. Receive RA number and return address
4. Ship item with RA clearly marked on package

⚠️ Unauthorized returns may be refused or delayed.

6. REFUND PROCESSING

Once your return is received and inspected:

• Inspection time: 1–3 business days
• Approved refunds are issued within 3–7 business days

Refund methods:

• Original payment method only

Estimated timelines:

• PayPal: typically within 48 hours after approval
• Credit/Debit Cards: 5–10 business days (bank dependent)

📌 Processing delays may occur depending on your financial institution.

7. EXCHANGES

We offer exchanges only for:

• Size changes
• Color variations of the same item
• Approved defective replacements

Exchanges are subject to product availability and are limited to one exchange per item.

If the requested replacement is unavailable, we may offer:

• Refund
• Store credit
• Alternative replacement option

8. ORDER CANCELLATION

Orders may be cancelled for a full refund if:

• The order has not been shipped or processed

Because we process orders quickly, we recommend contacting us within 24 hours of purchase.

Once an order has shipped, it cannot be cancelled.

9. WARRANTY (SELECTED PRODUCTS ONLY)

Certain electronic or rechargeable products may include limited warranty coverage.

Coverage:

• Up to 12 months for rechargeable devices
• Up to 6 months for accessories

Covered issues:

• Manufacturing defects
• Functional failure under normal use

Not covered:

• Misuse or improper handling
• Water damage beyond product rating
• Physical damage or accidents
• Unauthorized modifications

10. LOST OR DELAYED PACKAGES

If your package is delayed or appears lost:

Please contact us within 45 days of order date.

We will:

• Investigate with the carrier
• Review tracking records
• Provide appropriate resolution options

📌 International delays may occur due to customs, weather, or carrier disruptions.

11. FAILED DELIVERY & RETURNS TO SENDER

If a package is returned due to:

• Incorrect or incomplete address
• Delivery refusal
• Multiple failed delivery attempts
• Unclaimed package

We may offer:

• Reshipment (shipping fee may apply)
• Refund minus shipping costs (if applicable)

📌 Returned items cannot always be guaranteed for restocking due to hygiene restrictions.

12. CUSTOMS & IMPORT FEES

For international orders:

• Customs duties, VAT, GST, or import taxes may apply
• These fees are not included in product or shipping costs
• Customers are responsible for all import-related charges

We are not responsible for customs delays or seizures caused by local regulations.

13. FRAUD PREVENTION & DISPUTE HANDLING

To protect customers and ensure secure transactions:

• We may request proof (photos, tracking, order verification)
• We may reject fraudulent or abusive claims
• We encourage customers to contact us before opening payment disputes

📌 Most issues can be resolved quickly through customer support without formal disputes.

14. RETURN SHIPPING ADDRESS (ONLY FOR RA-APPROVED RETURNS)

⚠️ DO NOT RETURN ITEMS WITHOUT RA APPROVAL

Returns must be sent only after receiving authorization.

Return Address (RA-approved only):

AvidLovePlay Returns – ALP Logistics
Contact Name: Dulizhan
40 Harry Shupe Blvd
Wharton, NJ 07885
United States

📌 Important Notes:

• Always include RA number on package
• Use trackable shipping method (UPS / USPS / FedEx)
• We are not responsible for untracked or misrouted returns
• Do NOT send returns to original warehouse address

15. PRIVACY & DISCREET RETURNS

We respect your privacy.

• All packages are handled with discreet labeling
• Return logistics use neutral sender identification (e.g., ALP Logistics)
• No adult-related wording is used externally

Your purchase history and return activity remain strictly confidential.

16. CONTACT US

For all return, refund, or warranty inquiries:

📧 Email: service@avidloveplay.com

🕘 Support Hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)
⏱ Response Time: 24–48 business hours