Last Updated: May 2026
AvidLovePlay is committed to delivering your order with discretion, reliability, and care. We understand the importance of privacy when purchasing intimate wellness products.
1. SHIPPING COVERAGE
We currently ship to most international destinations, including:
- United States (all 50 states, including APO/FPO where supported)
- Canada
- United Kingdom
- European Union (selected countries)
- Australia
- Other international destinations (availability may vary)
Shipping availability may change due to legal, customs, or carrier restrictions.
We do not ship to:
- PO Boxes (in most regions)
- Certain remote or restricted territories
- Countries where import of adult wellness products is prohibited
2. PROCESSING TIME
Orders are typically processed within 1–3 business days after payment confirmation.
Processing includes:
- Order verification and fraud screening
- Quality control inspection
- Secure packaging and warehouse preparation
Processing timelines:
- Standard orders: 1–3 business days
- High-volume or pre-order items: 2–5 business days
Orders are processed Monday–Friday (excluding holidays).
3. SHIPPING METHODS & DELIVERY ESTIMATES
We work with trusted carriers such as USPS, UPS, DHL, and regional logistics partners, depending on destination.
| Region | Carrier | Estimated Delivery |
|---|---|---|
| United States | USPS / UPS | 3–7 business days |
| Canada | International Standard | 10–20 business days |
| United Kingdom & Australia | International Logistics | 10–22 business days |
| European Union | EU Logistics / Postal | 12–25 business days |
| Other Regions | Varies | 12–30 business days |
📌 Delivery time = Processing Time + Shipping Time
📌 All delivery times are estimates only and not guaranteed
📌 Shipping time begins after dispatch, not at order placement
Delays may occur due to customs, weather, carrier disruptions, or external events.
4. SHIPPING FEES
We offer simple and transparent pricing:
- Free shipping on orders over $59
- $5 shipping for orders between $39–$58
- $8 shipping for orders under $39
Promotional campaigns may temporarily modify shipping offers.
5. DISCREET PACKAGING (PRIVACY GUARANTEE)
Your privacy is a top priority.
All orders are shipped in plain, discreet packaging:
- No product names on outer packaging
- No adult-related branding visible
- Neutral sender name used for logistics labeling
- Secure packaging to protect product integrity
Your purchase remains confidential from checkout to delivery.
6. ORDER TRACKING
Once your order ships:
- A tracking number will be sent via email
- Tracking updates may take 24–48 hours to activate
- You can track your order via the carrier’s website
7. CUSTOMS, DUTIES & IMPORT TAXES
For international orders:
- Customs duties, VAT, GST, or import taxes may apply
- These fees are not included in product or shipping prices
- Customers are responsible for any import-related charges
We work with logistics partners to reduce delays, but customs clearance times vary by country and are outside our control.
8. DELIVERY ISSUES & LOST PACKAGES
If any of the following occurs:
- Package not received
- Tracking shows delivered but not received
- Incorrect or incomplete address
- Significant shipping delay
Please contact us as soon as possible.
📌 Reporting time limits:
- Delivery issues must be reported within 45 days of order date
- Logistics disputes must be reported within 60 days of order date
We will coordinate with carriers and provide investigation support, including tracking verification and delivery confirmation.
9. FAILED DELIVERY & RETURNED PACKAGES
If a package cannot be delivered due to:
- Incorrect address
- Delivery refusal
- Multiple failed delivery attempts
- Unclaimed package
It may be returned to sender or disposed of by the carrier.
In such cases:
- Reshipment may be offered (shipping fee may apply)
- Refunds may be issued depending on order status and product condition
Due to hygiene and safety standards, most intimate wellness products cannot be resold once shipped.
10. SHIPPING LIMITATIONS & SPECIAL HANDLING
Some products may require special logistics handling depending on destination:
- Battery-powered products (lithium restrictions)
- Liquid or gel-based products
- Regions with import restrictions on adult wellness products
We reserve the right to adjust shipping methods to comply with:
- Carrier policies
- Customs regulations
- Legal requirements
11. FRAUD PREVENTION & ORDER REVIEW
To protect customers and prevent fraud:
- Orders may be reviewed or held for verification
- We may cancel high-risk or suspicious transactions
- Cancelled paid orders will receive a full refund unless fraud is confirmed
12. CUSTOMER SUPPORT
If you have any questions regarding shipping or your order:
📧 Email: service@avidloveplay.com
🕘 Support Hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)
⏱ Response Time: 24–48 business hours
13. POLICY UPDATES
We may update this Shipping Policy from time to time to reflect:
- Logistics improvements
- Carrier changes
- Legal or customs requirements
The latest version will always be posted on this page.
