Return and Exchange Policy
Our 100% Satisfaction Guarantee
Returns are sometimes necessary for all kinds of reasons. To make the process as simple as possible, you can return any item sold on our site (unless otherwise noted Flash sale or Clearance) for any reason within the first 30 days for replacement or refund. It’s all part of our Customer Satisfaction Guarantee and our ongoing efforts to provide you with the best customer service possible.
Conditions
- All items must be unworn and in their original condition, with packaging and tags intact.
- Items that appear worn, washed, or altered will not qualify for a refund.
- For sanitary reasons, we cannot accept returns of items with cut or removed garment tags, or panties and swimsuits without the protective adhesive strip.
- Items not in new or unworn condition will be rejected during the sanitary inspection.
Return Shipping Costs
1. If returning for personal reasons, the return shipping cost is the customer's responsibility. The cost will depend on the courier you choose.
2. If the product is damaged or incorrect due to our error, you can return or exchange it for free, without bearing the shipping cost.
Important Notice
- Do not send your return to the sender's address on your package, as it is not the return address and will delay processing. Contact our Customer Service for the correct return address.
- Ensure you do not accidentally include items not from Avidloveplay in your return package. We are not responsible for returning these items.
- Exchanges are only offered for the same item in a different size or color, if available, and are limited to one exchange per item.
- If an item does not qualify for a return under our policy, we reserve the right not to issue a refund and to send the item back to you.
How to Make a Return?
1. Email our customer service at service@avidloveplay.com to request an exchange/return.
2. Our representative will provide instructions and the return address via email. Follow these instructions to process your return.
3. Upon receiving your package, a refund will be issued within 3 business days, or an exchange order will be processed. We will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a few days.
Return Address
- Contact Name: Dulizhan
- Street: 40 Harry Shupe Blvd
- City: Wharton
- State: NJ
- Postcode: 07885
- Country: United States
Refunds
- Processing time for returns is 1 to 3 business days.
- PayPal refunds: Up to 48 hours.
- Credit card refunds: 7-10 business days.
- For some debit/credit card refunds, a PayPal account may be required.
- Original shipping fees are non-refundable.
Late or Missing Refunds
- Check your bank account and contact your credit card company or bank if you haven’t received your refund.
- If issues persist, contact us at service@avidloveplay.com.
Order Cancellation
- Orders can be canceled before shipping or production for a full refund.
- Contact Customer Service within 24 hours of placing the order for cancellations.
- Once shipped, orders cannot be canceled.
Need Assistance?
Contact Customer Service at service@avidloveplay.com for return addresses or further help. We aim to respond within 24 business hours.-
