Your Trust, Our Commitment
We believe buying intimate wellness products is more than a transaction — it's a long-term promise of quality, safety, and privacy.
30-Day Safe Purchase Guarantee
1 Unopened Product Returns
- Product remains unopened and unused
- Original seal is intact
- Original packaging and accessories are complete
- Product remains in resalable condition
Refund Notes: Product cost will be refunded after approval. Original shipping fees are generally non-refundable. Return shipping costs are covered by customers for personal preference returns. Shipping-related issues or defective products are handled by AvidlovePlay.
2 Opened Products Without Quality Issues
Due to the personal nature and hygiene requirements of intimate wellness products, opened or used products cannot be returned due to:
- Change of mind
- Personal preference changes
- Size or experience expectations
- Personal usage preferences
This policy helps ensure every customer receives a safe and hygienic product.
3 Defective Products, Wrong Items & Shipping Damage
- Manufacturing defects (won't turn on, motor failure, etc.)
- Dead on arrival / damaged in transit
- Wrong item received
How to file a claim: Provide your Order Number + Purchase Email + Product Name + Issue Description + Photos or short videos. Contact us at service@avidloveplay.com
1-Year Free Replacement Warranty
What's Covered
Under normal use and following the instruction manual, the following functional failures due to material or manufacturing defects are fully covered:
- Product cannot power on
- Charging failure
- Motor malfunction
- Button failure
- Heating function issues (if applicable)
- Thrusting mechanism failure (if applicable)
- Other manufacturing-related functional failures
Replacement Service
- Replace, don't repair — we send a new unit, not a refurbished one
- Same model replacement (or equivalent-value alternative if out of stock)
- No return needed in most cases — approved claims get a new unit shipped directly
- If return is required, we provide a prepaid shipping label
- All returned products are safely destroyed — never resold or refurbished
Warranty Period by Component
| Component | Warranty Period |
|---|---|
| Main electronic product | 12 Months |
| Charging cable / magnetic charger | 6 Months |
| TPE / Silicone sleeves (if included) | 90 Days |
Warranty Exclusions
- Normal wear and tear or cosmetic aging
- Damage caused by drops or impact
- Water damage beyond rated waterproof level
- Unauthorized repair or modification
- Damage caused by oil-based lubricants
- Improper use or commercial use damage
- Products purchased from unauthorized sellers
5-Year AvidCare Quality Support
How to Activate
Register your product within 14 days of delivery.
Required info: Order Number + Purchase Email + Product Serial Number (if available)
⚠️ Without registration, you'll only receive the standard 1-year base warranty. AvidCare benefits require activation.
Registered Member Benefits
| Benefit | Details |
|---|---|
| Extended Warranty | Base warranty upgraded from 1 Year → 2 Years |
| 40% OFF Loyalty Discount | Months 13–60: registered product defect → 40% OFF next purchase |
| Priority Support | Tickets flagged as VIP — faster response times |
| Early Access | Be first to know about new product launches |
| Birthday Surprise | Special birthday-month perks (opt in to newsletter at registration) |
40% OFF Discount Rules
- One-time use per account
- Maximum 3 items per order
- Based on original listed price — cannot be combined with other promotions
- Redeemable only on the official AvidlovePlay store
- Non-transferable and not redeemable for cash
100% Discreet Shopping Protection
Your privacy matters. We understand intimate products require a higher standard of confidentiality.
How to Request Support
💡 Pro Tip: Most claims don't require you to ship anything back. Once approved, we ship your replacement immediately. If a return is needed, we'll provide a prepaid label.
Important Notes
Please Read
- This policy supplements — and does not diminish — any statutory consumer rights under your local laws.
- International orders: customers are responsible for any applicable local duties, tariffs, or taxes.
- Our products are not medical devices. If you experience discomfort, stop use and consult a healthcare professional.
- Warranty benefits are non-transferable and apply only to the original purchaser.
- AvidlovePlay reserves the right to update this policy and decline service in cases of suspected fraud.
- We recommend testing your product soon after delivery and keeping your order confirmation safe.
AvidlovePlay Care Promise
Choosing AvidlovePlay means choosing confidence, quality, privacy, and long-term support. From your first purchase to every future experience upgrade, AvidlovePlay is always here for you.
📧 Contact Support