AvidlovePlay Warranty
30-Day Safe Purchase Guarantee · 1-Year Free Replacement Warranty · 5-Year AvidCare Quality Support · 100% Discreet Protection
At AvidlovePlay, we believe intimate wellness products are more than just purchases — they are personal experiences built on comfort, confidence, and trust.
30-Day Guarantee
Shop with confidence with our safe purchase protection.
1-Year Replacement
We stand behind product quality with free replacement support.
5-Year AvidCare
Long-term quality support and exclusive customer benefits.
100% Privacy
Discreet shipping and confidential after-sales service.
1. 30-Day Safe Purchase Guarantee
We want every customer to feel confident when choosing AvidlovePlay.
Unopened Product Returns
Products may be returned or exchanged within 30 days after delivery if they meet all conditions:
- Product remains unopened and unused
- Original seal is intact
- Original packaging and accessories are complete
- Product remains in resalable condition
Refund Notes:
- Product cost will be refunded after approval.
- Original shipping fees are generally non-refundable.
- Return shipping costs are covered by customers for personal preference returns.
- Shipping-related issues or defective products are handled by AvidlovePlay.
Opened Products Without Quality Issues
Due to the personal nature and hygiene requirements of intimate wellness products, opened or used products cannot be returned due to:
- Change of mind
- Personal preference changes
- Size or experience expectations
- Personal usage preferences
This policy helps ensure every customer receives a safe and hygienic product.
Defective Products, Wrong Items & Shipping Damage
If your product arrives damaged, defective, or incorrect, please contact us within 30 days.
- Free replacement
- Replacement support
- Assistance with shipping issues
Please provide:
- Order number
- Purchase email
- Product name
- Description of the issue
- Photos or short videos
2. 1-Year Free Replacement Warranty
All AvidlovePlay electronic and rechargeable products include a 12-month limited warranty from the purchase date.
Warranty Coverage
- Product cannot power on
- Charging failure
- Motor malfunction
- Button failure
- Heating function issues (if applicable)
- Other manufacturing-related functional failures
Replacement Service
AvidlovePlay provides replacement-only service.
- Same model replacement when available
- Equivalent replacement product if original model is unavailable
- No repair service required
Warranty Period
| Product | Warranty |
|---|---|
| Main electronic product | 12 months |
| Charging cable / magnetic charger | 6 months |
| TPE / Silicone sleeves (if included) | 90 days |
Warranty Exclusions
- Normal wear and tear
- Cosmetic aging
- Damage caused by drops or impact
- Water damage beyond rated waterproof level
- Unauthorized repair or modification
- Damage caused by oil-based lubricants
- Improper use
- Commercial use damage
- Products purchased from unauthorized sellers
3. 5-Year AvidCare Quality Support
Your relationship with AvidlovePlay does not end after purchase. Register your product to unlock long-term customer benefits.
How To Activate
Register your product within 14 days after receiving your order.
- Order number
- Purchase email
- Product serial number (if available)
Exclusive Benefits
40% OFF Replacement Purchase Benefit
After the standard warranty period, registered customers with eligible product issues may receive a 40% OFF discount toward their next AvidlovePlay purchase.
- Official AvidlovePlay store only
- Limited to one use per customer
- Maximum 3 products per order
- Cannot combine with other promotions
- Cannot be exchanged for cash
- Priority customer support
- New product notifications
- Exclusive member offers
- Birthday benefits with email subscription
4. 100% Discreet Shopping Protection
Your privacy matters. We understand intimate products require a higher standard of confidentiality.
Discreet Shipping
- Plain packaging
- No sensitive product descriptions
- No obvious adult product labels
Private After-Sales Service
- Your order information is kept confidential.
- Your support communication is private.
- Your personal information is only used for service purposes.
- We never sell or share customer information.
5. How To Request Support
Step 1: Basic Troubleshooting
- Check charging status
- Confirm power instructions
- Check charging connection
- Review product instructions
Step 2: Contact Us
Email: service@avidloveplay.com
Step 3: Provide Information
- Order number
- Email address
- Product name
- Issue description
- Photos or videos
Step 4: Processing Time
Our support team will review your request within 2 business days. Approved replacements or benefits are normally processed within 3-5 business days.
AvidlovePlay Care Promise
Choosing AvidlovePlay means choosing confidence, quality, privacy, and long-term support.
From your first purchase to every future experience upgrade, AvidlovePlay is always here for you.