Please allow 2-5 business day to process in addition to the shipping times. For more information of shipping time, please click here

You will receive a shipping notification email containing the tracking link as soon as your order has been shipped. The tracking page will be updated to reflect the real-time location of your order. You can track your order with your tracking number here.

Please note that the estimated delivery date depends on the delivery address and the shipping method selected.

The items marked as flash sale, final sale & special sale are not eligible for returns or exchanges unless there is a quality issue.

All item(s) must be unworn and in the original condition with the original packaging and all tags attached. Any item(s) that appear to have been worn, washed, or altered in any way will not qualify for a refund and return.

Please contact our customer service email:service@avidloveplay.com

1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. To return a package, please contact our Customer Service for a return address. Please do not send your return to the sender's address on your package.

2. Please make sure you don't include items not from Avidlove by accident in your return package. We will not be responsible for sending those items back to you.

3. Please note that we only offer Exchanges for the same item in a different size or different color, if available, and you are only allowed an Exchange 1 Time Per Item.